Legal

Privacy Policy

Effective May 2026 · Last updated May 2026

TriGem Solutions (P) Ltd. (“TriGem Solutions”, “we”, “us”, or “our”) respects your privacy. This policy explains what personal data we collect when you visit trigemsolutions.com or engage our services, why we collect it, how we use and protect it, and the rights you have over it.

1. Who we are

We are TriGem Solutions (P) Ltd., an India-based company incorporated in 2003, providing web & application development, AI automation, and education-sector placement services to clients globally.

2. The data we collect

We collect only what we need to respond to you and run our business:

  • Information you give us — name, email, phone (optional), company and message, provided through our contact form, by email, or during a call.
  • Service-delivery data — information you share with us under a signed engagement (project briefs, credentials we receive in writing, files we are asked to process).
  • Technical data — IP address, browser type, device, referring page, and pages viewed. Collected automatically by our web server logs for security and reliability.
  • Cookies — only essential cookies required for the site to function and to remember your cookie acknowledgement. See our Cookie Policy.

We do not knowingly collect data from children under 16.

3. Why we use it (and our lawful basis)

  • To respond to enquiries — lawful basis: your consent when you submit the contact form, or our legitimate interest in replying to messages addressed to us.
  • To deliver agreed services — lawful basis: performance of a contract with you or your organisation.
  • To run, secure and improve the site — lawful basis: legitimate interest in keeping the site available, safe and free from abuse.
  • To meet legal and tax obligations — lawful basis: legal obligation.

4. Who we share it with

We do not sell your personal data. We share it only with parties that help us operate, and only to the minimum extent necessary:

  • Cloud and infrastructure providers acting as data processors on our behalf (e.g. our hosting and email providers), bound by data-processing agreements.
  • Our partner brands Vista Konnect and Edjobster, only when an engagement explicitly involves their AI-automation or placements services, and only the data needed for that engagement.
  • Authorities or legal counsel, where we are required by law or to protect our rights, property or safety.

Where data is transferred outside its country of origin, we rely on appropriate safeguards (such as standard contractual clauses) consistent with applicable law.

5. How long we keep it

  • Enquiries that don’t become projects — up to 24 months, then deleted.
  • Project records and correspondence — for the duration of the engagement and up to 7 years after, to meet contractual, audit and tax requirements.
  • Server logs — typically 30–90 days, longer where required for security investigation.

6. Your rights

Depending on where you are based, you have the following rights over your personal data, including under the EU/UK General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act, 2023:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — ask us to correct inaccurate or incomplete data.
  • Erasure — ask us to delete your data, subject to legal retention duties.
  • Restriction or objection — limit how we use your data, or object to specific uses.
  • Portability — receive your data in a portable format where applicable.
  • Withdraw consent — at any time, where processing is based on consent.
  • Lodge a complaint — with a supervisory authority in your jurisdiction.

To exercise any of these rights, email privacy@trigemsolutions.com. We will respond within 30 days.

7. How we protect your data

We apply appropriate organisational and technical measures — encryption in transit (HTTPS), access controls, principle of least privilege, regular dependency and security updates, and backups. No system is perfectly secure, but we treat your data as we would our own.

8. Cookies and tracking

This site sets only essential cookies. We do not currently run third-party analytics, advertising or social-media tracking on this site. If that changes, we will update this policy and present a cookie-consent choice before any non-essential cookies are set. See the Cookie Policy for details.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be highlighted on this page.

10. Contact

For any privacy or data-protection question, write to privacy@trigemsolutions.com.

This page is provided for transparency and is not legal advice. We recommend you also review our Terms of Service and Cookie Policy.